FAQs
How do I create a new ‘West Ham Account’?
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Creating and linking your new West Ham Account will take approximately two minutes and you only need to do this once.
Step 2 – Click ‘Create Account’
Click ‘Create Account’. You can either enter your details on the page using your email address and password or alternatively click one of the social media buttons.
Step 3 – Verify your West Ham Account by clicking ‘Activate account’
If you registered by giving your email address, after a few minutes you’ll receive a confirmation email with a secure link to click. Click ‘Activate account’ and you’ll be taken back to our website to complete creating your account. If you clicked one of the social media buttons, it will skip this step.
Step 4 –Tell us how you’d like to hear from us
In this final step, we will ask you how you’d like to hear from the Club. This is so we know how best to contact you about Club news, ticket information and offers in our store. When you’ve completed this part, you’ve fully set up your West Ham Account.
If you are still having difficulty in creating an account you can alternatively create an account using your Facebook, LinkedIn or Google account by clicking on icon of your preferred social media account.
What is the new ‘West Ham Account’?
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The West Ham Account is making it easier for supporters to sign in to all our West Ham websites: whufc.com; and eticketing.co.uk/whufc; and officialwesthamstore.com. Rather than using a Client Reference Number, you can simply use your personal email address to sign in.
Your new West Ham Account makes it easier to update your personal details and communication preferences at anytime when you sign in.
You need a West Ham Account to be able to buy tickets or official merchandise online. Even If you have an account on any of our websites already, you’ll need to create a new West Ham Account when you next sign in.
When will I use my ‘West Ham Account’?
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You will sign in to your West Ham Account to do the following:
Do I need to create a new ‘West Ham Account’?
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Yes, everyone needs to create a new West Ham account to be able to sign in to our websites.
To ensure we have the correct ticketing information for you please have your Client Reference Number to hand when setting up your West Ham Account and remember to add it to your ‘Link Accounts’ area of your Profile.
I’m having trouble verifying my West Ham Account
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We will send you a confirmation email to the email address you provided. It may take a few minutes for the email to arrive in your inbox.
Click on the ‘Activate account’ link, you will be asked to sign in using your email and password for the first time.
If you can’t see your confirmation email, please follow the steps below:
- Check your junk and spam folders
- Resend the email from the ‘Confirm Email’ page on your browser
- We don’t allow mailbox email addresses e.g. info@, reception@, sales@. We only accept personal email addresses, so you may have to repeat the process with a personal email address.
- Add westhamaccount@westhamunited.co.uk to your safe senders list
If you are still having difficulties either:
- Use your Facebook, LinkedIn or Google accounts which means you can skip the confirmation email step
- Email supporterservices@westhamunited.co.uk with subject ‘West Ham Account’ and your email address in the subject line
What happens to the ‘My Network’ ticket grouping of friends/family?
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If you have already got friends and family linked to ‘My Network’ so you can purchase tickets or renew Season Tickets on their behalf, this will continue to work as normal.
How do I purchase tickets for myself and a group of friends/family using ‘My Network’ in ticketing?
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After creating your new West Ham Account, you’ll be able to create a ‘My Network’ group on the Ticketing website in the same way as before. A guide to this can be found here.
Going forward, every individual will require their own West Ham Account to be able to purchase tickets online, using a unique email address when registering. You cannot have more than one West Ham Account per email address.
I’m a Bondholder, do I need a West Ham United Account?
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Yes, everyone needs a new West Ham account to be able to login into all our websites.
Have your Client Reference Number to hand and enter it whilst registering so you can keep your ticketing and retail purchase history and keep your Club Cash.
How can I update my details associated with my account?
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Simply sign in to your West Ham Account and you can update your details within the Profile section. You can update your name, email address, contact number, address and communication preferences.
What will happen to my current accounts for Online ticketing and Online Store accounts?
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The West Ham Account replaces your current accounts. To keep your purchase history and club cash from your current accounts, please remember to link your Client Reference Number when registering your new West Ham account. If you don’t think your account has been linked, please contact our Ticket Office on 0333 030 1966 or send an email to supporterservices@westhamunited.co.uk
Do you still need help?
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If you are experiencing any problems with setting up your account or linking to previous accounts, please contact us on 0333 030 1966 or send an email to supporterservices@westhamunited.co.uk
I run a Supporters’ Club page on whufc.com and can’t find where to sign in
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There is a new location for logging into to Supporters’ Club pages. Go to the whufc.com homepage, go to ‘Fans’ along the top navigation bar, and go to ‘Supporters Clubs’. Use the same login details as you did before to access your Supporters’ Club page.
I have multiple Client Reference Numbers, what should I do?
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You can only link one Client Reference Number to your personal West Ham Account. If you are a Season Ticket Holder or Claret Member, please use the Client Reference Number shown on the back on your card.
If you manage a Client Reference Number on behalf of someone else, such as a child, you will need to create a unique West Ham Account for them using a unique email address. We also recommend adding their Client Reference Number to a ‘My Network’ group so you can continue to manage ticket buying on their behalf.
I linked the wrong Client Reference Number to account, what should I do?
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How can I change the email address associated with my account?
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You can update all your personal details by signing in to your West Ham Account. On the homepage you’ll see an ‘Update’ button alongside your details. Simply click ‘Update’ to change your details.
Can I purchase a ticket without creating an account?
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Yes, you can purchase tickets over the phone by calling our Ticket Office on 0333 030 1966.
Click here to sign in.
